Avaya wants to simplify and enhance the way it interacts with customers and partners. To accomplish that, it has launched a business transformation project to standardize and streamline its core ...

The global digital economy continues to grow rapidly. By 2027, global digital transformation spending is set to reach $3.9 trillion U.S. Salesforce describes it as “the process of using digital ...

In today’s fast-paced world, businesses face a perfect storm: rising customer expectations, talent shortages, and economic ...

Founder and CEO of AnaApp Ioana Dragomir is an innovative leader experienced in leading teams on tech-enabled transformation projects. In 2024, leaders should stop claiming digital transformation is ...

Editor’s note: This is the first article in a six-part series. The second part, which covers firm strategy, is also in this issue. “Change always comes to us from the outside in, forcing us to react, ...