Developing the strategic value of customer interaction centers is dependent on how well computer telephony platforms are built. A robust platform will reliably, consistently, and dynamically bind ...

MANILA, Philippines — It may seem peculiar to find Intel Corp. operating in the computer telephony business, which had been considered little more than a niche even at the height of telecom bubble. So ...

During his keynote address at this year's Windows Hardware Engineering Conference (WinHEC), Bill Gates demonstrated Microsoft's prototype for a new class of communicating PC. Developed in ...

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Twelve years ago, AT&T conducted a survey to determine whether cellular phones would ever catch on in the United States. The result? The survey found that, overwhelmingly, people and telecom companies ...

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, a leading provider of cloud communication as a service, today announced its new and enhanced Computer Telephony Integration (CTI) for ServiceNow. The update ...

One nice thing about communications protocols is that there are so many. No matter what you want to do, you can find a protocol that will allow it. Of course, as new communications technologies are ...

The setting is a company’s order department. The phone rings, and as the call is routed to a customer service agent, the incoming telephone number is computer-matched with its customer database. The ...

There was a feeling of giddiness last week in the Parsippany headquarters of Dialogic, a maker of hardware and software components for the computer telephony industry. The firm had announced the ...

A computer-implemented method of managing a call agent to call agent telephone call transfer, the method executed by one or more processors programmed to perform the method, the method comprising: ...

Three years ago I came to realize that we had a serious need in free software. Although free software had expanded to fill almost every other void in the enterprise infrastructure, we had not ...

VoIP has definitely come a long way from its roots in the late 1990s to its role today as a business-critical component within the unified communications (UC) market. Some technology pundits have ...