As a fractional chief operating officer and business coach and consultant, I often end up discussing what value my client’s business delivers and how they deliver it. Most businesses are pretty clear ...

Insurers commonly layer new tools onto legacy processes, bolt pilots onto fragmented data estates, or conceive of grandiose ...

A decentralized company that is globally and intelligently connected, one whose employees can work from anywhere, whose customers and partners can succeed from anywhere, and whose definition of ...

Traditional business models with siloed functions struggle to keep pace with changing markets and customer needs due to slow response and fragmented technology. To stay competitive and deliver greater ...

Chief information officers often talk about their "IT operating model." This overly complex term describes the core activities needed to run an IT organization. IT does not exist in a vacuum. It ...

If you’ve been around long enough to see a few CRM projects come and go, then you have probably noticed a pattern. Technology changes, the logos change, and the dashboards look shinier every few years ...

The mortgage industry is in the midst of a necessary rebuild. Years of rising complexity, margin compression, regulatory pressure, and fragmented technology have revealed structural weaknesses in how ...