For many business people, writing poses a challenge, especially when a problem-solution letter is at hand. It might help to think of the task you face as inherently optimistic. Not only are you ...

Problem bringers bring problems because it’s how they’re attitudinally wired to behave. Getting these low performers to change isn’t easy, and while coaching instead of managing when employees bring ...

In a recent post, I talked about the importance of feedback loops and how they help us access data and adjust processes based on analytics. In the fourth step of our process we solved the problem, but ...