The following is an excerpt from People Solve Problems: the Power of Every Person, Every Day, Every Problem (2021: Old Dutch Group), the latest book by IndustryWeek lean leadership contributor Jamie ...

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Let the lean process expose the issues, then use them as a chance to find out what is truly going on and improve your business Jon Sievert says he gets many different answers when he asks people to ...

Often leaders will think they are driving a problem-solving culture by insistent, or even just encouraging, team members to utilize the tools and templates of problem-solving. However, most ...

Strategic problem solving is a critical business skill, for both management and front-line workers. For management, a large portion of strategic problem solving involves predicting problems that ...