Nov 13, 2025 · An operating model is the backbone of any organization. It outlines how the company delivers value to its customers, operates on a day-to-day basis, and achieves its strategic objectives.

When it comes to digital services, these big moves are all about disrupting how your business works today and are necessary to put in place a next-generation operating model that can sustain new …

An operating model is both an abstract and visual representation (model) of how an organization delivers value to its customers or beneficiaries as well as how an organization actually runs itself.

For any given service, the users may be external to the organisation, internal, or a mixture of both. Each service is built & operated by a Service Manager, who is accountable for the service and the team …

An operating model serves as the cornerstone of successful IT service delivery in any organization. It's the blueprint that defines how an organization creates and delivers value through its operations.

Modern operating models (Modern XaaS Operating Models) streamline services consumption with a standardized catalog of services and automated on-demand fulfillment. These modern operating …

Fundamentally, the Service Model defines service offerings, roles and responsibilities, delivery mechanisms, service-level agreements (SLAs), and continuous improvement practices. It focuses on …

Sep 30, 2021 · This model is designed to ensure the establishment of a best practice for building a cross functional organization to support the expansiveness of the ServiceNow platform.

Through comprehensive in-depth analysis of our clients' operating models, we identified several improvements opportunities to significantly optimize IT performance. A key aspect of successful IT …

SOMS is a service‑specific operating‑model framework that defines the capabilities and choices needed to deliver services reliably and profitably. It spans strategy, commercial models, customer …