APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM).

The APQC Process Classification Framework (PCF)® is a taxonomy of business processes that allows organizations to objectively track and compare their performance internally and externally with …

APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more …

APQC (American Productivity & Quality Center) helps organizations work smarter, faster, and with greater confidence by providing proven decision support relevant to real-world challenges. We are …

Use APQC’s Open Standards Benchmarking or Rapid Performance Assessments to compare and measure your organization’s performance against others. Find out where performance is sub …

Feb 9, 2026 · APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our …

Knowledge management is a collection of systematic approaches to help information and knowledge flow to and between the right people at the right time.

Mar 31, 2025 · APQC’s research and tools can help your organization develop and implement sustainable business management processes. In our Resource Library, you’ll find articles, best …

APQC’s 3-day Knowledge Manager Certification Course helps participants harness the power of knowledge to drive efficiency and improve performance. Participants will gain practical insights and …

APQC membership gives you the tools and resources you need to meet your organization’s most pressing process and knowledge management challenges. Membership provides you — and every …