APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM).

The APQC Process Classification Framework (PCF)® is a taxonomy of business processes that allows organizations to objectively track and compare their performance internally and externally with …

APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more …

APQC (American Productivity & Quality Center) helps organizations work smarter, faster, and with greater confidence by providing proven decision support relevant to real-world challenges. We are …

Use APQC’s Open Standards Benchmarking or Rapid Performance Assessments to compare and measure your organization’s performance against others. Find out where performance is sub …

Mar 2, 2026 · APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our …

Mar 31, 2025 · APQC’s research and tools can help your organization develop and implement sustainable business management processes. In our Resource Library, you’ll find articles, best …

Knowledge management is a collection of systematic approaches to help information and knowledge flow to and between the right people at the right time.

APQC membership gives you the tools and resources you need to meet your organization’s most pressing process and knowledge management challenges. Membership provides you — and every …

The below images and links default to the most recent PDF version of the industry-specific process classification framework (PCF). Once there, you may also find additional versions of the framework …