View all categories → Quick links Community Connect with Freshworks customers worldwide System status Check the operational statistics of Freshservice and subscribe to alerts.

Freshservice for Business Teams Enables non-IT departments such as HR, Facilities, Finance, Legal, and Marketing to deliver seamless employee experiences on a unified, AI-first platform.

Managing Agents in Freshservice Freshservice System Requirements View all 13 Support Guide: Introduction to Self Service Portal Branding your service desk with your name and theme Logging in …

Mar 7, 2022 · <yourcompanyname>.freshservice.com. You have access to your service desk’s knowledge base and announcements even before you login. You’ll also be able to raise a ticket …

Jul 21, 2023 · For Freshworks org accounts, you can configure multiple authentication modes, including SSO and Freshworks credentials, which is beneficial for managing users from various domains. …

Freshservice Leaderboard Improve Team Performance with the Freshservice/FSBT Leaderboard Incident management Understanding Due By times and SLA policies Defining your Default SLA …

View all categories → Quick links Community Connect with Freshworks customers worldwide System status Check the operational statistics of Freshservice and subscribe to alerts.

Jan 30, 2026 · Get started Freshservice is a user-friendly IT help desk application packed with AI-powered features. Set up Freshservice to reach your employees with powerful ticketing and asset …

Feb 9, 2026 · Set up surveys on Freshservice to trigger surveys for key metrics such as service quality, employee satisfaction, ticket resolution, and more.

Jan 30, 2026 · The Freshworks Dew user interface (UI) introduces a refreshed and unified visual experience in Freshservice. Launched on December 1, 2025, this new design brings modern …