How to investigate a billing charge from Microsoft
When you see unexpected charges from Microsoft in a statement from your bank, credit card, or any other payment provider, we want to help you resolve your question as quickly as possible. If you …
Contact - Microsoft Support
Contact GetHelp_SMC Payment by MICROSOFT*CANDY CRUSH More help How to investigate a billing charge from Microsoft MICROSOFT SUPPORT When you see unexpected charges from …
Request a refund for digital games | Xbox Support
How do I investigate credit card charges I don’t recognize? If there's a charge from Microsoft on your bank or credit card statement that you do not recognize, we offer a way for you to try and identify …
Get help with your Microsoft account - Microsoft Support
Combining Microsoft accounts Accessing the account of someone who has died Billing Cancel subscription Turn off recurring billing Help with refunds Investigate a billing charge Windows & Office …
Check your Xbox purchase history
If you compared your bank statement to your purchase history and others’ purchase histories and still can’t reconcile the charge, note that you can investigate a charge from Microsoft on any card you own.
Investigating an unknown charge - Microsoft Q&A
Sep 19, 2025 · You can access it here: Investigate a billing charge from Microsoft If you're still unable to identify the charge, feel free to share the details mentioned earlier, this will help me investigate …
How to investigate unknown reoccurring Microsoft subscription charge …
2 days ago · Use Microsoft’s “Investigate a billing charge” flow Go to the Manage your payments page of the Microsoft account dashboard and select Investigate for the unrecognized charge, as described in …
Secure your account if you think you’ve been hacked
The Payment & billing tab includes Order history and Payment options, which give you a quick look at your most recent purchases, subscriptions, and payment methods. You can investigate changes to …
How do I solve a billing issue with microsoft? - Microsoft Q&A
Sep 23, 2025 · If it doesn't show up, the charge may have been from a family member or a friend who might have your payment card added/linked to their accounts. Please check their accounts' Order …
I am being charged for a subscription I don’t have on my account. I ...
Jun 22, 2025 · 🔍2. Investigate Unrecognized Charges If you don't recognize a charge on your account, go to the Manage your payments page of your Microsoft account dashboard and select " Investigate ". …
[Article] How to find the source for unknown charges - Microsoft Q&A
Jul 5, 2025 · Applies to Microsoft account, billing Sometimes you may come across a purchase that you haven't made. Now, Microsoft has made it easy for you to view purchases made using your bank …