Problem management is a core component of the ITSM framework and is the process for identifying and managing root causes and potential IT incidents. Problem management identifies and manages …

Problem Management enables IT teams to prevent incidents by identifying the root cause. Learn about the overall process, benefits, and best practices.

Problem management is an 8 step framework most commonly used by IT teams. You can use problem management to solve for repeating major incidents. By organizing and structuring your problem …

Problem management is concerned with finding the underlying cause of each incident and offering a permanent solution to the cause of the problem. IT teams set standards for problem analysis, …

What Is Problem Management? Problem management is a critical IT service management (ITSM) process that focuses on identifying, analyzing, and resolving the root causes of recurring IT incidents.

Problem Management is the process of finding and fixing the root causes behind incidents in IT. Instead of just solving issues as they come up, it focuses on understanding why they happen and making …

Dec 11, 2025 · In this article, we discuss what problem management is, explain what problem management professionals do and describe the process of problem management, along with its …

This guide covers the essential process, key principles, roles, and modern AI-powered approaches to make problem management more effective.

Unlike incident management, which focuses on short-term solutions to get systems back online quickly, problem management seeks to prevent incidents from recurring by addressing underlying causes. …

Problem Management is an IT service management process tasked with managing the life cycle of underlying "Problems." Success is achieved by quickly detecting and providing solutions or …